Damage or Defects
Damaged or defective goods must be reported to us within 72 hours of order receipt. We will send you a return receipt to have the damaged item sent back to us, and replace it for you at our cost, provided the problem is reported to us within this time frame.
If you are having a problem with a POREspective®-brand product, please contact us within 30 days of purchase and our Orders Department will take good care of you. We stand behind our products and will work with you to exchange an item. EltaMD and Lelexo and products are not eligible for exchange or return.
Please keep in mind that getting clear requires product usage, as instructed, in addition to: avoidance of pore-clogging makeup, hair products, sunscreen, and any additional skin care products you may be using; refraining from skin picking; eating a low-inflammatory diet and staying away from acne-causing foods; and practicing lifestyle habits that keep your skin clean. Since we can’t go home with you to monitor your product usage and lifestyle decisions, we are unable to offer a money-back guarantee on any of our regimens or products.
While we do not offer refunds, you may return any full-sized POREspective®-brand product (no sample sizes) within 30 days for an online credit to use the next time you shop with us. We have 20 products in our acne line, so if something is not working for you, then we encourage you to try another product. Once we receive your items, we will email you a credit code to use when purchasing new products online. Original shipping charges are non-refundable.
Please take care in packing items authorized for return. Please pack items for return in a box, not an envelope, to ensure safe delivery. Be sure to include:
-Receipt (required: original or copy)
-Email address used on the order
-Reason for the return (we appreciate feedback!)
SEND RETURNS TO:
2300 South Lamar Blvd., Ste 108
Austin, Texas 78704
Shipping and Delivery Policies
All shipments are sent USPS with tracking. Texas residents should receive their orders within 2-3 business days. All other U.S. states should receive their orders within 5-7 business days. Once a package leaves our hands, it is up to USPS to deliver the packages.
If your package is taking longer than the estimated time frame above, please contact us and we will see what information we can find out. Most often, we have the same information that is on the original shipping confirmation. The address information you provide to us is copied directly into our shipping software. Thus, please check your order submissions carefully. We are not held responsible for the inevitable consequences resulting from address, ZIP code, and other shipping-information errors made by the client.
LEGAL DISCLAIMER: Information provided within this entire website is intended to be used as general information only and is in no way intended to replace medical advice, is not to be used as a medical treatment program, nor to diagnose or cure any disease or medical condition. Always consult with a qualified physician for medical advice. You are solely responsible for the use and misuse of products offered and for all actions and consequences of that use or misuse.
EXFOLIATING SERUMS, ENZYMES AND CHEMICAL PEELS: As with any peeling product, some people are sensitive to acids. If you think you fall into this category, please do not purchase the product. While most of our clients enjoy great success with our exfoliating serums and chemical peels, we cannot guarantee results. You assume sole risk and responsibility when using these products. Because each person’s skin is unique, we make no warranties, expressed or implied, regarding the effectiveness of products. You are using products listed on our website at your sole risk and are responsible for all actions and consequences of use and misuse. Always patch test products before use. If you are pregnant or think you may be pregnant, do not use products listed on our website without permission and approval from your doctor. Keep products out of reach of children. Misuse of chemical products can cause injury and burns.
AGREEMENT: You agree to indemnify and hold harmless POREspective® Inc., its officers, employees, agents, and suppliers from and against any and all claims, charges, demands, damages, losses, expenses, and liabilities of whatever nature and howsoever arising (including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any other direct or consequential loss) incurred or suffered directly or indirectly as a result of using any product listed on our website.
FDA DECEMBER 2, 2002 POSTING – SUN SENSITIVITY: Clients need to be aware that by using exfoliating serums, enzymes, and chemical peels, your skin will be more photo-sensitive than normal. It is recommended that you use a sunscreen with an SPF of at least 15, preferably SPF 30 or higher, after using skin peel products. The FDA recommends using an SPF for one week post-peel and daily during concomitant use of exfoliating serums.