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important information for new clients

How can I get clear with POREspective?

Depending on your budget and goals, there are a number of ways for you to get clear skin with us:

What’s the first step to becoming a client? 

For everyone who is new to our clinic, you will want to thoroughly review our website to answer most of your initial questions.

If you wish to work with our clinic, whether you are local or long-distance, you will need to start with an Acne Consultation or Acne Report.

Once your request for an Acne Consultation has been received, you’ll receive a confirmation email with a link to fill out our online forms so we can adequately prepare for your first appointment with us. When you come in for your Acne Consultation, follow the recommended home care and complete all of the homework assignments for 2+ weeks. For most people, following the recommendations of the report is enough to get them clear.

Or, if you opt for the Acne Report, you’ll receive a confirmation email with a link to fill out our online forms so we can adequately prepare your report. Once your receive your report via email, you will be eligible to make your First Followup Appointment 2+ weeks after you start the recommended home care regimen and complete all of the homework assignments.

How do I make my first treatment appointment?

After 2+ weeks of following the recommendations from your Acne Consultation or Acne Report, you will be eligible to schedule a First Follow-Up Appointment or Virtual Check-In appointment. All appointments are scheduled through the online booking system and held with a valid credit card.

How can I get on the cancellation list?

Only after scheduling the first available Acne Consultation appointment or receiving your Acne Report via email will you be placed on our cancellation list for an earlier appointment. As current clients’ skin clears, appointment space will become available for new clients. Thank you for your patience while we uphold the highest quality of customer care for our existing clients. Once you come in for your appointment, we promise that the same care will be given to you.

What if I am an out-of-town client?

Out-of-town clients are welcome!
 A large portion of our client base is from outside of the Austin area. You simply need to schedule a New Client Virtual Consultation or complete an Acne Report in order to establish a relationship with our clinic. Follow-up appointments may be conducted in person, by phone, or through FaceTime®.

Do you take insurance?

Our clinic does not accept any form of medical insurance or Medicaid. Many of our clients, however, are able to use their Flexible Spending Account (FSA) through their employer. All plans are different, so you should contact your FSA administrator prior to your first appointment with us to see what their specific qualifications are and what they will cover. We are happy to provide you with an itemized receipt so you can easily submit it under your FSA.