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Do Any Of These FAQ Answer Your Question?

The Tracking Status Says My Package Has Been Delivered, But I Haven’t Received My Order.

Have you tried contacting your local post office? We find that some mail carriers opt not to leave packages when there is no one available to claim them. Please try contacting your local post office to find out if your package is waiting for pickup or will be redelivered.

In addition, we advise printing out a copy of the USPS tracking page and leaving a note in your mailbox for the postman or postwoman stating you haven’t received your order and ask for them to get it delivered to you. They may have brought it to an incorrect address or may know the whereabouts of the shipment.

Ultimately, your post office is responsible for getting your package delivered to you once it leaves our distribution center.

I Can View My Tracking Information, But The Status Hasn't Been Updated.

We’re sorry that updated tracking information isn’t available through USPS, but assure you your package is on its way. USPS does not update the tracking information for each checkpoint. Even though we send our orders out promptly it can take anywhere from 2 – 7 business days to arrive, depending on your location within the U.S. and the day of the week you placed your order. We ask that you please be patient while waiting for your order, despite not having up-to-date delivery information.

How Do I Know Which Products Are Right For Me?

There are two easy ways to get product recommendations:
Choose your Acne Type
Take the Acne Type Quiz

How Do I Redeem My Gift Certificate Online?

At the top of the checkout page, you will be asked, “Have a coupon? Click here to enter your code.”

What Is Your Return Policy?

Please keep in mind that getting clear requires product usage, as instructed, in addition to: avoidance of pore-clogging makeup, hair products, sunscreen, and any additional skin care products you may be using; refraining from skin picking; eating a low-inflammatory diet and staying away from acne-causing foods; and practicing lifestyle habits that keep your skin clean. Since we can’t go home with you to monitor your product usage and lifestyle decisions, we are unable to offer a money-back guarantee on any of our regimens or products.

If you are having a problem with a POREspective®-brand product, please contact us within 30 days of purchase and our Orders Department will take good care of you. We stand behind our products and will work with you to exchange an item. EltaMD products are not eligible for return.

While we do not offer refunds, you may return any full-sized POREspective®-brand product (no sample sizes or EltaMD products) within 30 days for an online credit to use the next time you shop with us. We have 20 products in our acne line, so if something is not working for you, then we encourage you to try another product. Once we receive your items, we will email you a credit code to use when purchasing new products online. Original shipping charges are non-refundable.

Please take care in packing items authorized for return. Please pack items for return in a box, not an envelope, to ensure safe delivery. Be sure to include:
-Receipt (original or copy)
-Email address used on the order
-Reason for your return (we appreciate feedback!)

5100 U.S. 290 West
Building 2, Suite 150
Austin, Texas 78735

Where Can I Buy POREspective products?

POREspective® Acne Control products are sold exclusively through the online store.


Product FAQ (including placing an order)


 Orders Questions:            [email protected]

Mailing Address:                                 POREspective®
5100 W US Hwy 290 Service Rd
Building 2, Suite 150
Austin, Texas 78735

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